Reseller Information
All California customers must have a resellers permit to resell in California.
All out of state/country/internet businesses must have a California resale certificate to sell to California consumers.
This permit is required by California law and information can be found on California Regulation 1706, Publication 121.
To apply for a resale permit, please download the documents listed below. If you do not wish to obtain a resale permit, California sales tax will be charged to any California orders.
Prices
Prices are subject to change without notice.
Every effort is made for catalog prices to be totally accurate. However, as an occasional printing error may occur, We also reserve the right to bill corrected prices.
Payment Terms
Terms are NET 30 days with approved credit.
Other options are COD, Prepay and Credit Card
(Visa, MasterCard, American Express and Discover).
Credit Card payments will be charged an additional 3%.
COD orders - Company check up to $ 2500.00 on approval.
$ 25.00 collection fees and bank charges per NSF check.
Certified check over $ 2500.00
Minimum Orders
All orders must meet a minimum of $ 25.00 in order to ship.
Shipping
We offer same day shipping. All orders must be received by 4pm (PST) in order to ship.
All orders are FOB shipping point. All orders shipped via commercial carrier are freight collect.
We ship via UPS, FedEx, and USPS.
Delivery Orders
All deliveries within a 10 mile radius of our warehouse are subject to a $10 charge.
All deliveries outside the 10 mile radius are subject to a $ 25.00 charge.
Shortages/Damages
All shipments become the property of the transportation company during shipment until signed for by the recipient. Claims for shortages or damages while goods are in transit are to be settled between the consignee and the carrier.
Returns/Credit
Customer must obtain an RMA# form our returns department before returning any merchandise. RMA #'s must be clearly labeled on the outside of the box. Return authorizations does not imply automatic credit.
Credit will be issued upon inspection of merchandise.
Only items listed and determined to be in RE-SELLABLE CONDITION will be credited.
DO NOT WRITE, MARK, MUTILATE OR PLACE LABLE directly on the manufacturer's box or package as this affects its RESELLABLE CONDITION.
All returns must be sent freight prepaid to the return departments in the originating distribution center.
Products returned without a return authorization will not be accepted and will be returned at customer's expense. Credit requests should be directed to the returns department at (818) 407-0452.
All claims must be made no later than 15 days from the invoice date. This would cover short shipments, over shipments, etc.
All requests for returns must be made no later than 30 days from the invoice date.
Invoice number is required. This does not include defective product but does include sales errors.
All products returned must be in RESELLABLE condition in the original manufacturer’s packaging.
All warranties on OEM products are given by their respective manufacturer, not Royal Imaging International.
Defective returns must be made within 90 days of invoice date and accompanied by a technician's report explaining the defect, including any samples, lot numbers and machine log. All other claims will be directed to our returns department.
Returns will not be accepted for special order items other than those that are defective.
Claims
All claims will be handled by our returns department. When making a claim on a damaged machine, it is required that a Royal Imaging claim form be filled out completely.
Upon a malfunction or damage, the customer shall submit a copy of the invoice for the service charges along with a written statement from the servicing dealer to Royal Imaging.
The statement should include details of the malfunction and/or damaged together with the circumstances which the claim is based.
Samples of toner or developer which were in the machine at the time of malfunction must be forwarded to Royal Imaging. Include the number on the toner bottle or cartridge.
A copy of the service log for the last year must also be included.
NOTE: No claim will be processed until the above information is gathered. At the time, the quality assurance department will review the claim and determining fault and adequate comparison.
Warranty
All products are warranted to meet the minimum performance requirements as set forth by the original equipment manufacturer. More specific warranty information is available upon request.
Restocking Fee
All products returned, excluding those returned as defective, are subject to a minimum of 20% restocking charges.
Cancellation Policy
Because we pride ourselves in same day shipping, orders cannot be cancelled if the products are in stock.
When the product arrives, a return authorization can be requested from our returns department.
There will be a 20% restocking fee and the customer is responsible for all freight charges.
A special order that has not yet been shipped may only be cancelled subject to approval and a minimum 20% restocking fee.
Special Condition
Royal Imaging International, as its sole discretion and without any notice, may file a UCC-1 Commercial Financing Note to any wholesale customer with whom Royal Imaging advances a credit ling equal to or greater than $5,000.00 USD.
Title to Merchandise
The title to all merchandise shall not pass to buyer until the goods are paid for in FULL.
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